Contact Us
Phone: +91 905 906 5588
Customer Care: care@koaluxury.com
Return Policy
If you’re looking to return or exchange your order for whatever reason, we’re here to help! We offer free returns within 3 days of delivery. Products must be unused and in their untampered original packaging. You can return your product for a refund to the original payment method, which will be credited within 7-10 business days.
To initiate a return, please complete the following steps:
- Send an email to care@koaluxury.com to request which products you would like to return.
- Provide us with your order ID details and your request to return/replace/refund your order. Kindly email an image of the product and the invoice for our reference.
- We will pick up the products within 2-4 business days. We will initiate the refund or replacement process only if the products are received by us in their original packaging with their seals, labels and barcodes intact. Note: Rs.59 will be deducted as refund processing charges.
- We have a reverse pick up facility for most pin codes. For pin codes that are non- serviceable by our courier partners against the reverse pick up policy, you will have to self ship the product(s).
Privacy Policy
Phone: +91 905 906 5588
Customer Care: care@koaluxury.com
Shipping Policy
Phone: +91 905 906 5588
Customer Care: care@koaluxury.com
